Frequently asked questions and info
Frequently asked questions and information
Can I order a bike this season?
Unfortunately, we are unable to special order bikes this season. There is a global bike shortage and the availability of bikes at this time is extremely low. Many of the bikes we are receiving now were pre-ordered in the fall of 2020. We do keep a wish list, if there is a bike you are interested in please email and we can arrange to let you know if it arrives.
Do you have a certain bike in stock?
Items on our website are directly linked to our inventory in store. As Items are sold in store they are automatically removed from our website. Bikes are available for purchase on our website, however are not able to be shipped and must be picked up in person. If there is something you are interested in or if you have any question, we are here to help. Please don’t hesitate to contact us.
Can a bike be shipped to my home?
This is not a service we currently provide. Please be aware when purchasing your bike online that it is in store pick up only. We will be happy to assist with your purchase in any way possible.
Do I have to book an appointment to get my bike fixed?
We have been operating on an appointment based system for the past 3 years. If you would like to book an appointment please contact us and we can schedule you in. We want to get you rolling as soon as possible but we are only allowing walk-ins for the following:
-Flat repairs/Tire changes
-minor gear or brake adjustments
-any safety issues
-bike assessments
-bike accessory or kick stand installs
-chain installs
If your bike requires anything more we would be happy to book you in for an appointment. To avoid wait times in the future, please consider booking your appointments at the end of the season (fall and winter). Turn around times are much quicker and we are open all year round.
Are you doing bike fits?
Unfortunately, we are not doing bike fittings at this moment. We are happy to assist in adjusting saddle height and sizing, but a proper bike fit requires us to be in close contact for upwards of 30 mins. For the safety of our staff and community we are not offering this service at this time. Please understand with Covid spreading fast we aren’t willing to assume that risk.
There is currently a global shortage of bicycle parts.
We have had to limit the direct sale of service parts as we will be requiring these parts in order to conduct repairs. Once parts become available we hope to continue to be able to offer the sale of parts directly to the consumer once again.
With continuing supply challenges, we cannot guarantee the following.
Estimated delivery dates are subject to change. This is out of our control. However, if you’ve given us your information about a bike you are interested in, we will call you the moment it arrives.
Prices are subject to change; we do not control the prices. This is due to demand, production costs, shipping costs, and other variable reasons.
Online Returns
Any Item Marked Final sale are not eligible for exchange, or credit. You have 30 days from the shipment date of your order to return items either by mail, or directly in store for an exchange or store credit. The item must be in its original condition –it must not have been used or damaged, and must contain all pieces including tags attached.
For all returns sent by mail, shipping fees are your responsibility. Please note that estimated cost depends on the size and weight of the parcel. The post office can help you to confirm the amount of those shipping fees.
Please note that if ever there is an error in our inventory and we no longer have the item that you ordered in stock, we reserve the right to refund this item right away, so that we can solve this situation as soon as possible.
PLEASE BE ADVISED THE PHONE LINES ARE VERY BUSY, AND WE ARE RECEIVING A LARGER THAN USUAL VOLUME OF FACEBOOK AND EMAIL MESSAGES.
Being peak season and a record year for bike demand we are extremely busy. We will try to respond as quickly as possible but unfortunately it may take up to 24 hours to receive a response.
Thank you for your Patience -GH team